Frequently Asked Questions

Everything you need to know about our high-fidelity audio solutions and services.

What is the standard shipping timeframe for domestic orders?

Most domestic orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-5 business days for delivery.

Do you offer international shipping for high-end audio gear?

Yes, we ship our professional audio equipment worldwide. Please note that international customers are responsible for any applicable customs duties, taxes, and import fees.

What is your return policy for electronics?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging and condition for a full refund, minus shipping costs.

Does my Benchmark product come with a warranty?

All new Benchmark Media Systems products include a 1-year limited warranty, which can be extended to 5 years for US customers upon successful product registration within 30 days of purchase.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal and wire transfers for high-value professional orders.

Can I receive technical support for setting up my DAC or Amplifier?

Absolutely. Our expert technical support team is available via email and phone to assist you with system integration, driver installation, and optimizing your signal path.